Your Planning Tools Should Be Easy to Access
Thoughtfully Planned Planning Systems and downloadable resources are digital products.
Unless an individual product page specifically says otherwise, no physical product will be shipped.
This page explains what to expect after purchase, how to save and use your files, and what to do if you have trouble accessing them.
After You Purchase
After checkout, follow the download instructions shown on your order confirmation or order-status page.
Download information may also be sent to the email address you used when placing your order.
We recommend checking your inbox, spam folder, and promotions folder if you do not see the message right away.
Save Your File
Once you download your Planning System or resource, save a copy somewhere you can easily find it again.
You may want to save it to:
Your computer
Your tablet
A cloud-storage folder
Another secure personal device
If your product has a download limit, saving your own copy will help prevent unnecessary repeat downloads.
Printing Your Planning System
You can print the complete Planning System or only the pages you want to use.
Before printing:
Preview the file
Confirm the recommended paper size
Check your printer orientation and scaling settings
Print only the pages you need if you prefer
Printer settings can vary, so a quick preview before printing is always a good idea.
Using Your Planning System Digitally
Your PDF can be viewed on a computer, tablet, or phone.
Some products may include fillable or interactive features, while others are designed primarily for viewing and printing.
Specific product features will be listed on the individual product page.
For the best experience, some worksheets may be easier to complete on a computer or by printing them.
Having Trouble Downloading Your Purchase?
If your download is not working, first try:
Refreshing the order or download page
Checking the email address used at checkout
Looking in your spam or promotions folders
Trying a different browser
Trying another device
Confirming that your device has enough storage space
Saving the file before opening it
If the issue continues, contact us and include:
The email address used when placing your order
The name of the Planning System or resource
A brief description of what is happening
Any error message you are seeing
Please do not send credit-card or other payment-card information through the contact form.
What If I Used the Wrong Email Address?
Contact us with your name, order information, and the email address you intended to use.
We’ll help you determine the best next step.
What If I Can’t Open the PDF?
Most devices can open PDF files using a standard PDF reader.
If your device does not open the file automatically, try using a current PDF-reading application or another device.
If a specific product requires anything beyond a standard PDF reader, that requirement will be listed on the product page.
What If I Reach My Download Limit?
Contact us through the website and include the email address used for the order and the name of the product purchased.
We’ll review the issue and help determine the appropriate next step.
Refunds and Digital Products
Because digital products can be accessed immediately, refund eligibility is governed by the Digital Product and Refund Policies available on our website.
If you are experiencing a technical problem, please contact us before assuming the product cannot be accessed. We’ll do our best to help troubleshoot the issue.
Still Need Help?
If you’re still having trouble accessing, downloading, opening, or using your Thoughtfully Planned purchase, contact us through the website.
Please select Technical / Purchase Help when submitting your request so we can route it correctly.